The ‘WHY’ of Lemonade Beach

We were recently at a networking and business start up event and one of the most resounding pieces of advice from the 3 very successful, local business owners being interviewed was to know your WHY, understand it and your passion and dreams.  So it got me thinking about our WHY. We have discussed it a lot, we discuss it weekly really but have we really shared it with others?

What Comes First Culture or Outcomes? Part 2

Quinn’s Competing Values Framework (CVF) describes four distinct types of organisational culture depending on the mechanistic vs organic and internal vs external focus of the organisation.

The Missed Customer Opportunity

Does your business pride itself on customer service?  Your customer facing staff are friendly and know their product? Great!  What happens when things don’t go to plan?

Recently I had an experience that drove home the belief that it’s how the customer experience is managed when things don’t go to plan that really defines how well your business is doing on the customer service front.

Be Talked About for all the Right Reasons

How often do you have a subpar experience as a … Continued