The Missed Customer Opportunity

Does your business pride itself on customer service?  Your customer facing staff are friendly and know their product? Great!  What happens when things don’t go to plan?

Recently I had an experience that drove home the belief that it’s how the customer experience is managed when things don’t go to plan that really defines how well your business is doing on the customer service front.

Do These 2 Things to Reclaim Your Time Spent in Meetings

A lot of meetings seem to go nowhere, at the time it feels like everyone is on the same page, but the same agenda items keep reappearing time after time.  This can occur due to a number of factors.  Perhaps attendees are running from one meeting to another, quickly shifting their focus and loosing track of all the items they need to action.  Or, perhaps attendees are leaving a meeting with little clarity about what has been decided and what the next steps are.

What We Believe in and Why – Seek Out The Blue

At Lemonade Beach our client’s success is our success. With this in mind we are the advisors that seek new opportunities for you. Whether these are new ways to manage cumbersome tasks, people we can connect you with, or ideas on ways you can enhance or expand your operations.