The Key to Achieving Work Life Balance

“Burnout”, recognised by the World Health Organisation (WHO) as an … Continued

Discover Your Business WHY

Do you know your why? It’s so important to really understand this as it will be the key to how you connect with your clients, staff and suppliers. To have their answer when people ask why they like your product or service be ‘because it feels right’.

What Comes First Culture or Outcomes? Part 3

The CEO’s have held a view that cultural change is what you get once you have put in place processes and structures that support your business decisions.  That is, they believe that culture evolves as the work is done; culture itself is an outcome.

What Comes First Culture or Outcomes? Part 2

Quinn’s Competing Values Framework (CVF) describes four distinct types of organisational culture depending on the mechanistic vs organic and internal vs external focus of the organisation.

The Missed Customer Opportunity

Does your business pride itself on customer service?  Your customer facing staff are friendly and know their product? Great!  What happens when things don’t go to plan?

Recently I had an experience that drove home the belief that it’s how the customer experience is managed when things don’t go to plan that really defines how well your business is doing on the customer service front.

Do you need an Insider or an Outsider?

When it comes to succession planning we often look outside the business for the next CEO rather than internally.  In a recent HBR article Joseph Bower explores the trends in S&P 500 companies, finding that 80% promoted insiders in the past 12 months.  So, which strategy is more successful and why?

How Can You Delegate Effectively?

Branson has a great gift of training staff and managers and then giving them the authority to do their job without him constantly interfering.

Being able to delegate is crucial in business. There is no way you can grow a business trying to do everything yourself. However, it’s easier said than done.

Unlock your Innovation Barriers by Implementing these 2 Techniques

We often are faced with problems to solve in business but struggle to generate multiple solutions.  Often, we miss the solutions that are in plain sight as we can’t get past the traditional uses of products or ways of doing things – this is termed “functional fixedness”

5 Ways to Keep Your Team’s New Year Enthusiasm

In the new year everyone is excited, enthusiastic and fresh ready to begin the year and make it better than the last. So how do you engage your employees in your business (or team for those in management) and keep them enthusiastic as the year progresses?

What We Believe in and Why – Access Granted

Organisational Values are the heart of an enterprise. Everyone works best when we share common purpose and values, as they allow us to build a deeper understanding of each other. We searched our hearts to come up with our six values and this blog series delves deeper into what they mean to us.